North Country Marine supports the Marine Industry Dealer Certification standards established to insure that your boating experience is as enjoyable as possible. This includes adhering to a Consumer Bill of Rights. Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. Our goal is to enhance your boating experience by providing trained, friendly employees, quality products, and reliable services.
You have the right to:
The assistance of a capable and knowledgeable sales consultant
Advertising and representations are truthful and factual
A written disclosure of all details associated with a purchase
An explanation of the proper usage and operation of products
Products properly prepared, inspected and tested before delivery
The delivery of new products as scheduled
An explanation of all maintenance requirements and schedules established for your product An explanation and written copies of warranties on all products and major components
The explanation of maintenance/repair plans including estimated repair time and cost An itemized list of all charges (both warranty and retail) with thorough explanation Prior approval of changes
in repair costs or additional charges should they occur Maintenance/repair work done right the first time by knowledgeable trained technicians
Maintenance/repair work completed when promised.Timely notice of changes in service delivery time if delays are experienced in repair completion Inspect replaced/damaged components upon presentation of the invoice/work order
Fair, open and honest treatment without discrimination. Respectful, professional and accurate responses to all product questions and requests. Privacy and confidentiality of customer records Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations
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Official Sponsor of
The derby has a long history in the Quinte West community and prides itself on being family-oriented, environmentally responsible and a great fundraiser. The event has taken place for more than 35 years and has raised funds for numerous causes over that time, most of them related to youth, in accordance with Kiwanis's mandate. Beneficiaries of Trenton Kiwanis's ongoing fundraising commitments - of which the derby is a large one - have included the Quinte West Minor Hockey association, the Quinte West Minor Soccer Club and the Afghanistan Repatriation Memorial fundraising drive, just to name a few.
Proud Partner of:
We are a proud partner in the supply of Mercury Motors to Sail Canada's Coach Boats of our national Olympic sailing team.
North Country Marine
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