The Integrity Advantage

Our dealership subscribes to the Marine Industry Dealer Certification
standards established to insure that your boating experience is as
enjoyable as possible. This includes adhering to a Consumer Bill of
Rights. Should we fail to live up to any of these commitments, please
let us know so that we can address the matter immediately. Our goal
is to enhance your boating experience by providing trained, friendly
employees, quality products, and reliable services.

You have the right to:

The assistance of a capable and knowledgeable sales consultant
Advertising and representations are truthful and factual
A written disclosure of all details associated with a purchase
An explanation of the proper usage and operation of products
Products properly prepared, inspected and tested before delivery
The delivery of new products as scheduled
An explanation of all maintenance requirements and schedules
established for your product An explanation and written copies
of warranties on all products and major components

The explanation of maintenance/repair plans including estimated
repair time and cost An itemized list of all charges (both warranty
and retail) with thorough explanation Prior approval of changes
in repair costs or additional charges should they occur
Maintenance/repair work done right the first time by knowledgeable
trained technicians
Maintenance/repair work completed when promised
Timely notice of changes in service delivery time if delays are
experienced in repair completion Inspect replaced/damaged
components upon presentation of the invoice/work order

Fair, open and honest treatment without discrimination
Respectful, professional and accurate responses to all product
questions and requests Privacy and confidentiality of customer
records Voice any concerns, directly with our management team,
if we fail to fulfill our commitments or meet your expectations.